Gaurav Garg
Assistant Manager in Genpact
- Role
- Assistant Manager at Genpact
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gaurav Garg
13 years of overall work experience in the service industry, with more than 6 years in…
Experience
Assistant Manager
Dec 2024 — Present · Gurugram, IN
Managed the team of 30 Claim Specialists and Policy Holder Service Representatives• Managing Quality for Non-Technical accounts, rendering and achieving quality services.• Conduct support function reviews vis-à-vis SLAs with the operations and set action plans for each function • Goal setting for the shop Floor, according to Service Level Agreements and Monitoring Productivity.• Analyzing MIS reports & other statements with a view to upgrade the Shop Floor with latest downloads on the process operations.• Conducting one – o – one and annual appraisal for team members
Education
Dr. B. R. Ambedkar University, Agra
B.sc, Computer Science
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