Gaurav Garg
Microsoft Teams | Ex: Cisco TAC | CCIE Collaboration 50513
- Role
- Sr Tech Support Engineer - See at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gaurav Garg
Experienced Video and Voice engineer with a demonstrated history of working in the networking industry and earning CCIE in Cisco collaboration. Skilled in Microsoft Teams, Skype for business, Cisco Expressways, VCS, Cisco Telerpresence, Call Manager, IPT, H.323, Cisco VoIP, Cisco Unity Connection, Session Initiation Protocol (SIP), and Skype for business online. Strong media and communication professional with a B.tech focused in Electronics and Communications Engineering from Uttar Pradesh Technical University.
Experience
Sr Tech Support Engineer - See
Feb 2019 — Present · Noida, IN
Discussing Technical road blocks with suppliers and Vendors with Various PODs. Providing triages on various updates and topics related to Microsoft Teams. Continuous backlog reduction plan with the vendors which has approx. 55+ engineers. Taking escalation in-house whenever required from the vendor side. Providing triages to new-hires in Microsoft related to voice and video. Recreating Issues in Microsoft tenant and test tenant. Analysing Traces, logs to determine the issue. Handling escalations related to Microsoft Teams, SFB. Raising escalation to Product group (Developers) for Design Change and complex issues which may require fix from online cloud server. Raisin Bugs as and when required and isolated. Collaborate with Accounts manager in case of any issues with customer behaviour.
Education
Motivational Pathway
B.tech
2008 — 2012
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