Gaurav Chugh

Experimenting with AI | Tele-Sales | Product Management in Banking | Strategic M&A

Role: EVP & Head Axis Virtual Centre at Axis Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Gaurav Chugh

Experienced BFSI veteran currently focused on building Agentic AI use cases in Sales

Experience

EVP & Head Axis Virtual Centre
Axis Bank
Mar 2023 — Present
Building Agentic AI use-cases in Tele-sales with implementation across team size of agents- Experimenting with GenAI across Voicebots, Real time Assistance, Quality Monitoring, Omni-channel experiences etc- Virtual Relationship Management for 3M+ customers across 8 locations

Education

Delhi College of Engineering
Bachelor of Engineering (B.E.), Environmental / Civil
2001 — 2005
Faculty of Management Studies - University of Delhi
MBA (FT), Finance
2005 — 2007

Skills

Capital Markets
Business Analysis
Corporate Finance
Investment Banking
Relationship Management
Mergers & Acquisitions
Financial Structuring
Strategic Planning
Strategy
Credit Analysis
Valuation
Management
Business Strategy
Investments
Financial Analysis
Banking
Financial Modeling
Strategic Partnerships

Contact information

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Work email
•••••@axisbank.com
Personal email
•••••@•••••.com
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Current company

Axis Bank

Banking · 108K employees · Founded 1994 · Worli Mumbai, Maharashtra, India

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 5000 domestic branches (including extension counters) with 15,751 ATMs & cash recyclers spread across the country. The Bank has 6 Axis Virtual Centres with over 1,500 Virtual Relationship Managers as on 31st March 2023. The Overseas operations of the Bank are spread over eight international offices with branches in Singapore, Dubai (at DIFC), and Gift City-IBU; representative offices in Dhaka, Dubai, Abu Dhabi, Sharjah and an overseas subsidiary in London, UK. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings. Axis Bank is one of the first new generation private sector banks to have begun operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd. (NIC), The New India Assurance Company Ltd. (NIA), The Oriental Insurance Company Ltd. (OIC), and United India Insurance Company Ltd. (UIIC). The shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003. GIC, NIC, NIA, OIC, UIIC have been reclassified from promoter category to public category. As on March 31, 2023, SUUTI and LIC are the promoters of the Bank. With a balance sheet size of Rs. 13,17,326 crores as on 31st March 2023, Axis Bank has achieved consistent growth and with a 5-year CAGR (2017-18 to 2022-23) of 14% each in Total Assets & Advances and 16% in Deposits.

axisbank.com

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About Gaurav Chugh

Experience

EVP & Head Axis Virtual Centre

Education

Delhi College of Engineering

Faculty of Management Studies - University of Delhi

Skills

Find verified contacts for anyone on LinkedIn