Gaurav Chopra
Service Delivery Head ( Operations)
- Role
- Service Delivery Head at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Gaurav Chopra
Operations Delivery Head with 16 years of experience in Delivery Management and Customer Relationship Management across BFSI domain ( Credit & Debit Cards) including providing telephonic customer support, transaction administration, fraud prevention, Risk Management and Chargeback, Merchant onboarding & query resolutions#SeniorManagerOperations #ManagerOperations #Voiceprocess #Processimprovement #Costreduction#CSAT #Customersatisfaction #Operationsmanagement #Peoplemanagement #SLAadherence #BPOoperations #InternationalBPO #USprocess#Canadianprocess #Customerservicing #Projectmanagement #Servicedelivery #SLAmanagement #Customerservice #Clientservicing #SixSigmaGreenBelt #BPOFraudchargeback #Peoplemanagement#Transactionmonitoring#Riskmanagement#Roboticsprocessautomation#RPA
Experience
Service Delivery Head
Jan 2019 — Present · Indore, IN
Heading Back Office & Voice operations
Education
Bal Bharati Public School
Graduation & Mechanical Engg
Skills
- Social Media
- Team Management
- Leadership
- Customer Service
- Management
- Business Process Improvement
- Research
- Microsoft Office
- Marketing
- Project Management
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Customer Relationship Management (Crm)
- Public Speaking
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