Gaurav Bhuttani
Chief Delivery Officer NPS | Revenue | Cashflow | P&L | Profitability | People |Product Program Management : Deeptech, SaaS, AI, IOT, Software | Telecom | Electronics
- Role
- Chief Delivery Officer at Rapidise Inc
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Bhuttani
As the Head of Customer Services at Napino Digital Solutions, I have over 20 years of experience in project/program management, service delivery, and digital business transformation. I am passionate about creating value for customers and stakeholders through innovative and agile solutions. My core competencies include Key Customer Account Management, Business Strategy, Product & Program management, Customer Relationship management, Digital transformation, Operations & P&L management and People Management. I have successfully managed and delivered numerous customer projects in IT/IOT & Electronics domain and have the experience of leading global customer/project/product management teams. Have handled customers across the world (NORAM/EMEA/APAC/LATAM/SIA) to ensure \"win-win\" relations. I have also won numerous prestigious awards and recognition for my performance and leadership. My mission is to leverage my expertise and experience to drive digital transformation and customer excellence at Napino Digital Solutions and beyond.
Experience
Chief Delivery Officer
May 2025 — Present · Gurugram, IN
Own Revenue, Profitability and CSAT
Education
University of California, Berkeley, Haas School of Business
Classroom Course, Organizational Leadership
Visvesvaraya Technological University
Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering
Faculty of Management Studies - University of Delhi
Master of Business Administration (MBA) , FMS , DU, Operations and Marketing
2010 — 2013
Skills
- Managed Services
- Project Planning
- Business Strategy
- Strategic Planning
- Sip Trunking
- Service-Level Agreements (Sla)
- Tl9000
- Transition Management
- Project Management
- Itil
- Bs25999
- Customer Service
- Telecommunications
- Itil Process Implementation
- Team Management
- Itil Service Strategy
- Internet Protocol (Ip)
- Product Management
- Service Delivery
- Team Leadership
- People Management
- Management
- Business Analysis
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