Gaurav Bharti
Flipkart | Data Analyst | Zonal North Lead | L&D | Trader
- Role
- Learning and Development Specialist at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gaurav Bharti
I’m a Data Analyst who believes data is most powerful when it leads to action. My work…
Experience
Learning and Development Specialist
Nov 2024 — Present · Gurugram, IN
Develop and analyze Pan India reports on NPS, calling performance, and training impact across4 regions, contributing to a 15% increase in customer satisfaction through targeted performanceimprovement.•Acted as Pan-India Point of Contact (POC) for SPF (Seller Protection Fund) loss analysis,identifying recurring patterns and root causes, which led to a 18% reduction in monthly SPFlosses through timely interventions and data-backed recommendations.•Collaborated with 5+ cross-functional teams including L&D, HR and leadership, enabling data driven decision that improved employee engagement by 18%.•Utilize G-Sheets, Excel, SQL, Power BI, or Python to analyze over 1 million rows of training andperformance data, delivering insights that reduced training drop-offs by 22%.•Created and maintained 10+ interactive dashboards tracking key learning metrics such ascompletion rates, knowledge retention, and skill progression, resulting in a 25% improvement intraining visibility across the team.
Education
Patna University
BBA
2021 — 2024
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