Gaurav Bhardwaj

Guest Service Agent - the Brock Niagara Falls Fallsview, Tapestry by Hilton @Canadian Niagara Hotels

Niagara Falls, ON, CA

Deliver exceptional front desk service, including check-in/out, reservations, and concierge assistance, ensuring a smooth guestjourney.Handle guest concerns with professionalism, resolving issues promptly to maintain high satisfaction ratings.Coordinate with housekeeping and maintenance teams to meet guest expectations and room readiness standards.Utilize PMS (PEP) to manage bookings, process payments, and generate daily reports.Support night audit functions as required, ensuring accurate financial reconciliation.Actively upsell hotel services, packages, and amenities to increase revenue.Recognized by management and peers for reliability, adaptability, and a guest-first mindset.