Gaurav Bansal
India-based Global Operations, GCC Leader | P&L Turnarounds | Multi-Geo Scale | Scaling Global Accounts
- Role
- Associate Vice President at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Bansal
I am an India-based Global Operations and GCC Leader with 20+ years of experience building, scaling, and fixing complex multi-geo delivery organizations for Fortune 100 and new-age technology companies.I specialize in P&L turnarounds, GCC setup and stabilization, and leading large-scale operations across India, Americas, and APAC. Over the years, I have driven EBITDA expansion, restored distressed programs, won strategic RFPs, and built leadership teams that deliver stable outcomes at scale.My experience spans Trust & Safety, Content Moderation, Digital Marketing, Sales and Customer Experience, with deep exposure to AI-adjacent operations, automation governance, and digital CX transformation. I work closely with C-level stakeholders as a trusted execution and strategy partner.I am focused on India-based leadership roles with global ownership, including GCC Head, India Operations Head, and Global Delivery Leadership roles.
Experience
Associate Vice President
Oct 2022 — Present · Gurugram, IN
End-to-end ownership of delivery and financial performance across India and BrazilLed full operational and P&L turnaround (from -40% to +8%)Stabilized large-scale programs by reducing attrition from 120% to 55%Recognized as top-performing global vendor; invited to global client summitsWon RFPs and expanded delivery footprint in Brazil
Skills
- Sla
- Leadership
- Vendor Management
- Crm
- People Management
- Analytics
- Management
- Strategy
- Human Resources
- Operations Management
- Call Centers
- Client Services
- Six Sigma
- P&L Management
- Customer Relationship Management (Crm)
- Process Excellence
- Workforce Management
- Transition Management
- Service Delivery
- Business Analysis
- Customer Service
- Customer Relations
- Outsourcing
- Bpo
- Team Management
- Process Improvement
- Quality Management
- Analysis
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