Gaurav Anand

Workplace Experience Manager @Government Property Agency

Coventry, GB

Promote collaboration across all operational and support teams, preferred suppliers, and customer groups, whilst maintaining the interest of GPA and Mitie- Lead the Front of House team to maintain visible presence with clients and staff, fostering an open culture that values high quality service and customer experience- Leading and create the best customer and workplace experience- Ownership of building standards and communication- Ensure the meeting room management is being used efficiently and correctly- Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking- Seek opportunities to drive efficiency with an eye on technology and innovation within the workplace- Responsible for ensuring compliance with policies and procedures on Health & Safety, Quality Assurance & Environment for the FOH team- Investigate, manage and/or assign customer complaints and compliments in accordance with site collaborative procedures, ensuring all relevant matters are escalated to the appropriate manager- Emergency evacuation support, including activities associated with GPA\'s evacuation process (i.e. TagEvac) to include but not be limited to administering online training, monthly audits of equipment, post-incident equipment checks;

University of Greenwich

Bachelor's degree

University of Greenwich

Master's degree

Newham Sixth Form College (NewVIc)

High School