Gaurav Aggarwal
Analyst Incident Management at Teleperformance, USA
- Role
- Incident Analyst, IT - Incident Management at TP
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Incident Analyst, IT - Incident Management
Sep 2011 — Present
Taking care of all PA cases, where the revenue of the company is involved, monitoring Network performance and Server and application Monitoring. Use the incident management tool to track incidents. Work towards resolution of such incidents within the given SLA\'s and comment each incident appropriatelyCreate, Disable & manage user accounts, provide/revoke access to network folders & add/remove users from mail groups.Managing user accounts in Active Directory.
Education
Allagappa University
P.G.D.B.M., Business Management
2004 — 2005
MCRP Bhopal
B.C.A., Computers
2000 — 2004
C.E.D.T.I.
Hardware Engineering Diploma
2002 — 2004
Allagappa University
Master of Business Administration (M.B.A.), Personal Decision-Making Skills
2006 — 2008
PEOPLECERT
ITIL Foundation Certification in IT Service Management, IT Management
2013 — 2013
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