Gaurao Kale

About Gaurao Kale

Effective interaction with internal teams on regular support updates/issues Exceptional verbal and written communication skills Effective Incident management process knowledge Able to handle L1 ticket activities, respond to client queries and issues promptly meetings, implementation meetings, transitions call etc. Customer concern management experience with client/internally on the issues Takes escalated calls, provide timely updates on SEV1/SEV2 Communicate to leadership on issue/outages impacting business and operations, Co-ordinate & connect with business, operations Completely lead the issue and resolve and bring it to completion for closure Maintain the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patches Should work on automating the Software Release, Data Migration, and Infrastructure provisioning. Experience fixing web applications and good hold on SQL (SQL Server). Demonstrable understanding of how web applications works. Good technical and analytical skills. Demonstrable ability to function in a self-directed environment. Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success. Innovative problem solver who is positive, proactive, and readily accepts change. Ability to handle clients professionally during all interfaces

Experience

1. Consultant

   Capgemini

   Mar 2022 — Present · Pune, IN

Education

• Sant Gadge Baba Amravati University, Amravati

  BE - Bachelor of Engineering

  2012 — 2017