Gaurang Parekh

Account Manager | Enterprise Sales | Customer Success Leader

Role
Customer Success Executive at ServiceNow
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Gaurang Parekh

With 23 years of experience in IT, including 6 years at Microsoft, I drive enterprise transformation, sales growth, and value realization for large enterprise customers. Recognized for effectively balancing hunting new opportunities and farming strategic accounts, I accelerate solution adoption, customer success, and measurable business outcomes. Co-led and secured $620M in multi-year Enterprise Agreement and Azure commitments (500K users), including Asia’s largest Copilot 51K and Power Platform 10K deployments. Known for leadership agility, data driven sales execution, and the ability to orchestrate cross-functional collaboration that strengthens customer relationships, drives renewals, and delivers sustained value across complex enterprise environments.

Experience

  1. Customer Success Executive

    ServiceNow

    Jan 2026 — Present · Mumbai, IN

    An accomplished digital transformation leader advising customers on strategy, governance, value management and program execution to enable the customer to achieve desired business outcomes. The accountable leader and primary point of contact, liaising with the customer leadership team and acting as a trusted advisor for our Impact Guided and Total Customers.

Education

  • V.P. & R.P.T.P. Science College

    Bachelor of Science (B.Sc.), Chemistry

    1995 — 1999

  • Nirma Institute of Technology

    Master of Computer Applications (MCA)

    1999 — 2002

Skills

  • Pre-Sales
  • Xml
  • Requirements Analysis
  • Software Project Management
  • Jquery
  • Visual Studio Team System
  • Sdlc
  • Sql Server Integration Services (Ssis)
  • Lotus Domino Administration
  • Data Analysis
  • Sharepoint
  • Project Delivery
  • Javascript
  • Xhtml
  • Ssas
  • Team Studio
  • Json
  • Css
  • Agile Methodologies
  • Sql
  • Resource Management
  • Ms Project
  • Project Planning
  • Migration Projects
  • Business Intelligence Projects
  • Program Delivery Management
  • Lotus Enterprise Integrator (Lei)
  • Lotus Domino
  • Project Management
  • Web Services
  • Ajax
  • Lotus Notes
  • Project Coordination
  • Software Development Life Cycle (Sdlc)
  • Xpages

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Gaurang Parekh — Customer Success Executive at ServiceNow in Mumbai, MH, IN | Unifers