Gaurang Mahajan
Customer Success Executive @ iMocha | Managing US Customer Accounts | SaaS | Client Retention | Onboarding | Relationship Management | Data-Driven Insights
- Role
- Customer Success Executive at iMocha
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Gaurang Mahajan
Customer Success Executive at iMocha, managing and supporting our US customer cohort to drive product adoption, user engagement, and long-term customer value. I bring 5+ years of experience in stakeholder management, client relationship handling, and communication from my background in Talent Acquisition and Consulting — where understanding user needs, solving problems, and delivering outcomes were central to my work.What I do best:• Building strong, trust-based customer relationships• Onboarding, training & educating users across diverse teams• Driving product adoption & problem-solving with a consultative approach• Coordinating cross-functional stakeholders to ensure smooth delivery• Improving customer satisfaction and retention through proactive supportCurrently growing in the SaaS Customer Success space — helping customers achieve measurable value and enabling them to succeed with our platform.Open to learning, collaboration, and sharing insights with other CS & SaaS professionals.
Experience
Customer Success Executive
Sep 2025 — Present · Pune, IN
Managing the US customer cohort to ensure successful onboarding, continuity, and high product adoption- Conducting product walkthroughs, training sessions, and QBRs to drive usage and align product value with customer goals- Working closely with customer stakeholders, administrators, and hiring managers to understand their workflows and challenges- Monitoring usage data and user behavior patterns to proactively identify risks and enable timely intervention- Collaborating cross-functionally with Product, Sales, Support, and Ops to deliver a seamless customer experience- Focused on customer satisfaction, retention, and expansion by delivering measurable business outcomes.
Education
DesignBoat UI/UX School
UI/UX Design
Savitribai Phule Pune University
Master of Computer Science
2017 — 2019
Savitribai Phule Pune University
Bachelor's degree, Computer Science
2012 — 2017
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