Abhiram Gaur

About Abhiram Gaur

With a rich history of program management and strategic execution, I have successfully…

Experience

1. Program Manager

   Dentalkart

   Jan 2025 — Present

   Spearhead the execution of high-impact strategic initiatives in alignment with Dentalkart’s growth vision, ensuring seamless collaboration across business, tech, and customer-facing teams:Architected and led the end-to-end deployment of Zoho One as Dentalkart’s unified business operating system—streamlining workflows across CRM, Desk, Inventory, Finance, and People. & :Evaluate, pilot, and onboard next-gen SaaS tools to support business agility—from customer support automation to internal collaboration and BI platforms:Lead the design and rollout of AI-powered agentic systems to support customer service and internal processes—driving faster resolution times, self-serve capabilities, and 24x7 responsiveness:Developed and deployed a modern, data-informed CX framework that integrates NPS feedback loops, performance dashboards, and agent productivity insights to continually improve customer satisfaction:Optimize internal operations through automation, SOP design, and KPI tracking, contributing to improved SLA adherence, cost control, and service efficiency.

Skills

• Teamwork
• Microsoft Office
• Strategic Planning
• Business Development
• Networking
• Php
• Social Media Marketing
• Project Management
• Marketing
• Microsoft Excel
• C
• Cyberlaw
• C++
• Leadership
• Adobe Photoshop