Gaston Perez
Manager, Escalation Management @MongoDB
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WORK HISTORY
Manager, Escalation Management @MongoDB
Toronto, ON, CA
EDUCATION
George Brown Polytechnic
Post-Graduation program, Wireless networking, specialization in VoIP
University of Toronto
Certificate, Project Management
Universidad Tecnológica Vicente Pérez Rosales
Advanced Technical Degree, Audio Technology
SKILLS
ABOUT GASTON PEREZ
Escalation management, to me, is about listening first and understanding each stakeholder’s needs. By breaking complex challenges into clear milestones, I help teams stay aligned and focused on practical steps forward.Transparent communication and careful organization keep projects on course. When tensions rise, I see opportunities to refine processes and strengthen working relationships rather than crises to simply “put out fires.”After nearly two decades in technical support and project delivery, I’ve found energy and persistence make the difference. Every escalation becomes a chance to learn, improve, and build lasting confidence with customers and colleagues alike.
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