Gassendy Hertilien
Windows, Desktop Support, Help Desk Specialist & Deployment Technician
- Role
- Pc Support Consultant at Remote Pc Support
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Gassendy Hertilien
My purpose is to inspire and influence as many people as possible. Whether through my…
Experience
Pc Support Consultant
Aug 2006 — Present · Providence County, RI, US
Supported a Windows environment assist in small scale deployments• Ability to troubleshoot resolved hardware/software problems conflicts using third party utilities such as internet, knowledge base and other resources • Anti-Virus Programs (Norton Ghost Enterprise, Super Anti-Spyware, Spybot Anti-virus, McAfee Anti-Virus/Spyware and Malware Bites, AVG, and Mcafee Siteadvisor to determined which websites are appropriate to use.• Troubleshoot diagnose hardware, software, and remotely to end user customers.
Education
Year Up - Student
Information Technology
2010 — 2011
Skills
- Solar Energy Power, Charger Portable Players
- Troubleshooting
- Technical Support
- Printers
- Windows
- Technical Pc Support
- Windows Xp
- Operating Systems
- Microsoft Office
- Windows 7
- Resolve Hardware/Software Problems Conflicts Using Third Party Utilities
- Supported End-User Clients on Microsoft Office 03,07,and 10 Product Suite
- Windows 8
- Software Installation
- Computer Hardware
- Provided Phone Support and Diagnostics to Remote Customers
- Cold Calling
- Laptops
- Networking
- Windows Vista
- Active Directory
- Xp
- Hardware
- Visio
- Imaged and Deployed Desktop/Laptop Computers Lenovo, Dell, and Hp
- Lotus Notes
- Warm Calling
- Printer Support
- Microsoft Windows ( Win 2000, Win 2003, Win Xp, Win Vista, Win 7, & Win 8
- Anti-Virus Programs (Super Anti-Spyware,Malware Bites, Avg, Mcafee Siteadvisor)
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