Gary Thomas

Head of Customer Service @Legal & General

Cardiff, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Aug 2017 — Present

Head of Customer Service @Legal & General

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SKILLS

Work at HomeTeam LeadershipPerformance ManagementCoachingBusiness Process ImprovementProcess ImprovementTeam ManagementManagement3rd Party RelationshipsAccount ManagementChange ManagementContact CentersOffshoringSelf ManagementCommercial AwarenessCustomer ExperienceBusiness Relationship ManagementCustomer InsightStrategyField OperationsCustomer ServiceStrategic ThinkingProject ManagementWorking AbroadCustomer SatisfactionTraining

ABOUT GARY THOMAS

A dynamic, experienced senior business professional who has acquired invaluable management experience and commercial awareness in a demanding and competitive customer facing industry sector. Experienced in the management of major change projects designed to improve service provision and revenue generation whilst facilitating competitive superiority. Adept at seeing the patterns and trends in sales figures and management data Possesses exceptional interpersonal, communication and negotiation skills and the ability to develop and maintain strong internal and external relationships. Enjoys being part of, as well as managing, motivating, training and developing, a successful and productive team and thrives in highly pressurised and challenging working environments.

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