Gary Davis
- Role
- Service Applications Functional Partner Leader at Trane Technologies
- Location
- Clarksville, TN, US
- LinkedIn followers
- 500 followers
About Gary Davis
INFORMATION TECHNOLOGY APPLICATION LEADER Experienced Project Management Professional,…
Experience
Service Applications Functional Partner Leader
Mar 2020 — Present
IT Functional Partner for Service Applications focused on simplifying the customer experience and increasing customer loyalty. Working to improve customer service operations by reducing call volume, wait time and customer abandonment with leading knowledge/case management and call routing with Salesforce, Nice InContact and Zendesk service applications.
Skills
- Software Development
- Program Management
- Ms Project
- Six Sigma
- Telecommunications
- Pmp
- Sql Server
- Management
- Microsoft Project
- Security
- Project Management
- Analysis
- Team Management
- Visio
- Budgets
- Requirements Analysis
- E-Commerce
- Testing
- Strategy
- Account Management
- Microsoft Sql Server
- Problem Solving
- Budgeting
- Project Planning
- Oracle Sql
- Troubleshooting
- Leadership
- Business Analysis
- Product Management
- Access
- Process Improvement
- Web Project Management
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