Gary Strickland

About Gary Strickland

Innovative and data-driven professional with:8 years of project management experience consisting of marketing events, training creation, intake form processes, and business reporting needs3 years of manager experience leading multiple teams across a variety of environments, including carrier retail locations and call centers with positive results 10 years of content creation including but not limited to: new employee training for analyst roles, reporting for business leaders, and best practices addressing quality trends7 years of data analytical experience

Experience

1. Carpe Facto Analyst

   Apple

   Aug 2020 — Present · Charlotte, NC, US

   Reviews case notes from customer interactions and performs qualitative analysis to identify specific issues, root causes, and steps for resolution- Identifies trends in case quality in the organization and provides them to management for coaching opportunities

Education

• South Stanly High

  Diploma, High School/Secondary Diplomas and Certificates

  2004 — 2008

Skills

• Sales Presentations
• Microsoft Excel
• Stressful Situations
• Training
• Customer Satisfaction
• New Business Development
• Windows 7
• Mobile Devices
• Ios
• Retail
• B2b
• Sales Operations
• Customer Retention
• Customer Service
• Direct Sales
• Mobile Technology
• Customer Support
• Leadership
• Microsoft Office
• Sales
• Ipad
• Supervising
• Management
• Team Building
• Mobile Applications
• Marketing
• Mac
• Solution Selling
• Problem Solving
• Operations Management
• Inventory Management
• Account Management
• Stress Management
• Microsoft Word
• Team Leadership
• Communication
• Document Management
• Windows Phone
• Telecommunications
• Sales Process