Gary Cohen
Director, Technology Support and IT Service Management
- Role
- Director of Global Support, Americas & Director of IT Service Management (Itsm) at Condé Nast
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Gary Cohen
Technology leader, coach, team builder, & problem solver.Versatile MBA-educated technology director with 15+ years of diverse industry experience in Media & creative agencies, higher education, software solutions, leading law firms, and financial institutions. • Skilled in leading, developing, and retaining high performing global technology support & service teams, building customer, vendor, and internal relationships, owning products, metrics & standards, and delivering projects on time and within budget. • Coach & mentor with experience in growing managers, individual contributors, and student interns. • Adept at translating technical issues for non-technical, business stakeholders, liaising between technical, managerial and C-level, improving & redesigning processes, managing high-volume and executive support service, removing roadblocks and “putting out fires.”• Leader & consensus builder, proficient in all aspects of service delivery: analysis, support, & escalations through SDLC.
Experience
Director of Global Support, Americas & Director of IT Service Management (Itsm)
Oct 2024 — Present
Education
Penn State University
Bachelor's of Science, Management Information Systems, General
Hofstra University
Master of Business Administration (MBA), Business Administration and Management, General
2001 — 2002
Penn State University
Bachelor of Science (B.S.), Information Technology
1994 — 1998
Penn State University
Bachelor’s of Science, Management Information Systems, General
Skills
- Process Improvement
- Management
- Stakeholder Management
- Team Leadership
- Relationship Management
- Release Management
- Information Technology
- Incident Management
- Help Desk Support
- Functional Analysis
- Prioritize Workload
- Customer Service
- Support Management
- Vendor Relationship Management
- Escalations Management
- Escalation Resolution
- Agile Project Management
- Service Delivery
- Business Analysis
- Vendor Management
- Contract Management
- Project Delivery
- Resource Management
- Sla
- Itil Certified
- Technology Management
- Budgeting
- Requirements Analysis
- Software Project Management
- Itil
- Project Management
- Disaster Recovery
- Product Development
- Problem Management
- IT Service Management
- Leadership
- Service Delivery Management
- Training
- Handle Multiple Priorities
- Kanban
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