Gary McCormick

About Gary McCormick

I am a seasoned professional with over 10 years of experience. I am highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. I have proven ability to implement effective policies, enhance productivity, and increase efficiency. Excellent reporting, problem solving, and communication skills. Outstanding analytical and quantitative abilities. I have a strong commitment and desire to succeed in every assigned task. I am able to work independently or as part of a team, with a unique ability to communicate effectively on all levels. I have acquired experience, technical expertise, and knowledge through my current employment at Cisco Systems as well as past employment at companies such as HCL, Sciquest, GFI Software, Tekelec, and Nortel Networks. This is where I have built my foundational knowledge and experience in customer service and technical support.I have acquired knowledge of information technology, security, cloud technologies and telecommunications, as well as Cisco technology and protocols through classes and study at their respective training schools. I have also studied other materials concerning these technologies using my own resources to broaden the scope of my knowledge.My last two positions, prior to HCL, at Sciquest and GFI afforded me the opportunity to support proprietary software platforms and to work directly with IT administrators to install, maintain, and resolve issues with each individual software package.I have extensive customer service experience, knowledge of teaming concepts, and a varied technical background, that would be beneficial to any company.

Experience

1. Associate Solutions Architect

   Cloud Harmonics, An Ingram Micro Company

   Jul 2021 — Present · Austin, TX, US

   Provides escalation support for service cases*Troubleshooting and supporting new product deployments*Works with client to evaluate and solve technical issues*Document technical support issues and resolutions.*Assist with the creation of internal technical support processes.*Broad computer infrastructure knowledge to include networking, systems, firewalls and private/public/hybrid cloud platforms.*Manages and creates support processes with limited oversight from manager.*Work under pressure and handles difficult and complex issues.*Striving to be a subject matter expert within the support arena.*Complete understanding and wide application of advanced technical principles, theories and concepts in the security field.*Eagerto learn through self-paced study as well as instructor lead courses*Willing to stay on top of the latest security technology.*Passion, commitment, and flexibility.

Education

• Fayetteville Technical Community College

  Associate of Arts and Sciences (AAS)

  1988 — 1991

• Terry Sanford High School

  Diploma

  1981 — 1985

• Liberty University

  Master’s of Science Degree

  2015 — 2017

• North Carolina State University

  Engineering

  1985 — 1988

• Kaplan University Online

  Bachelor of Science (BS)

  2006 — 2009

Skills

• Telecommunications
• Cisco Technologies
• Switches
• Customer Service
• Network Security
• Ss7
• Information Technology
• Tcp/Ip
• Networking
• Pro Tools
• Bass Player
• Databases
• Windows
• Wireless
• Call Centers
• Ip
• Security
• Training
• Testing
• Vmware
• Servers
• Crm
• Itil
• Management
• Technical Support
• Project Management
• Laptops
• Active Directory
• Unix
• Xp
• Audio Editing
• Hardware
• Vendor Management
• Access
• Software Documentation
• Italian Ice
• Process Improvement
• Software Installation
• Cloud Computing
• Troubleshooting