Gary L.
- Role
- Software Engineer & Business Analyst at Konica Minolta Business Solutions U.S.A., Inc.
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Gary L.
I\'m a versatile tech enthusiast with a knack for solving complex problems and optimizing workflows. Whether it\'s developing sleek web applications, fine-tuning IT service management systems, or diving deep into data analysis, I bring a unique blend of skills to the table. What I Do: Software Engineering: I love creating web applications. From front-end to back-end, I\'ve got it covered. My experience spans building full-stack enterprise applications. On the front-end, I focus on creating intuitive, responsive user interfaces. On the back-end, I manage databases and develop robust APIs. Whether it’s enhancing user experience or ensuring seamless data flow and security, I thrive on delivering comprehensive, scalable solutions. ServiceNow Administration & Development: Building and configuring ServiceNow forms and workflows. I streamline processes and boost efficiency. Business Analysis: With a sharp analytical mind and tools like Excel, Tableau, and SQL at my disposal, I turn data into actionable insights.
Experience
Software Engineer & Business Analyst
Konica Minolta Business Solutions U.S.A., Inc.
Dec 2020 — Present
Architected and developed ServiceNow solutions across ITSM, ITOM, HRSD, and CSM, enhancing workflow automation.• Designed and implemented integrations using REST, SOAP, and XML APIs for data exchange, improving system integrity.• Developed custom ServiceNow Playbooks and scripts for complex workflows, optimizing performance and reliability.• Designed SQL-based reports to track performance metrics and identify trends, enabling proactive decision-making.• Resolved escalated technical issues for internal and external customers, achieving a 90% first-call resolution rate.• Provided advanced troubleshooting for system integrations, including Nice CXone and ServiceNow, ensuring minimal downtime.• Resolved escalated technical issues for internal and external customers, achieving a 90% first-call resolution rate.• Created knowledge base articles to standardize solutions for recurring technical issues, reducing support ticket volume by 15%.
Education
Southern New Hampshire University
Bachelor's degree
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