Gary Liberman
Technology Services Director at Oregon State Hospital
- Role
- Technical Operations Manager Project Manager at Oregon State Hospital
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Gary Liberman
Companies want to increase revenue, retain customers, and increase productivity. I build teams that successfully address the most pressing issues now. Operations and Customer Expert Accomplished executive with multiple years of management experience in Fortune 20, Fortune and start-up companies. Ability to build successful teams, streamline operations, increase revenues and match solutions to customer\'s needs to solve unique problems. CORE COMPETENCIES • Passionate about customers and employees • Managing system and program implementations • Building and training collaborative teams that successfully address the most pressing issues • Stellar results with extensive operations and P&L experience • Strong management, team building, motivation, and training experience • Change management champion • Managing overlapping projects to success KEY ACCOMPLISHMENTS Slashed operations cost 20% by building an experienced project leadership team and executing on system project milestones for a project affecting employees. Dramatically improved CSAT Scores 35%. Implemented customer and agent metrics and a strong Quality Assurance program. Increased Productivity and Efficiency 20% while Reducing Errors and Rework 75%. Promoted 20% of my direct reports to expanded roles by building individual skills and providing opportunities to lead projects/groups.
Experience
Technical Operations Manager Project Manager
Aug 2018 — Present · Salem, OR, US
Providing Hope, Safety, and Recovery for those in need. I manage projects that affect the lives of employees and citizens.
Education
UCLA
BA, History
1972 — 1975
USC Marshall School of Business
MBA, Marketing/Finance
1984 — 1986
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