Gary Lester
Director, Patient Experience Regional One Health
- Role
- Director, Patient Experience at Regional One Health
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Gary Lester
An experienced leader with a demonstrated history of exceptional results in achieving…
Experience
Director, Patient Experience
Sep 2023 — Present
Oversees all aspects of patient experience, including but not limited to: inpatient satisfaction, outpatient satisfaction, and CAHPS scoresDevelops annual budget for the department and manages expenses to stay within budgetCreates long-term strategy for improving patient experience and implements action plans to achieve goalsConducts patient rounds for goodwill and to inquire of care and servicesCollaborates with other departments to resolve problems that impact patient experienceEducates staff on importance of delivering excellent customer service and provides training as neededServes as a resource to staff on best practices for providing compassionate care and exceptional serviceRecognizes employees who provide outstanding customer service
Education
Delta State University
Bachelor of Business Administration - BBA
University of Florida
Dietary Management
Southwest Tennessee Community College
Associates Degree/Business Management
Southwest Tennessee Community College
Associate's degree
Skills
- Catering
- Banquets
- Inventory Management
- Restaurant Management
- Inventory Control
- Coaching
- Purchasing
- Process Improvement
- Food Preparation
- Customer Service
- Culinary Skills
- Healthcare
- Food Service
- Food
- Nutrition Education
- Food Service Operations
- Food Safety
- Food Quality
- Cooking
- Serve Safe Certified
- Hospitality Industry
- Servsafe
- Staff Development
- Food Industry
- Hiring
- Menu Development
- Nutrition
- Management
- Microsoft Excel
- Recipes
- Hospitality Management
- Haccp
- Budgets
- Food
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