Gary Harkins
- Role
- Customer Engineer Iii at Applied Materials
- Location
- Manassas, VA, US
- LinkedIn followers
- 500 followers
About Gary Harkins
Equipment Maintenance Supervisor/Field Service Engineer …
Experience
Customer Engineer Iii
Feb 2022 — Present
Service Applied Materials install base at End User’s site to meet equipment specs defined under Applied Materials’ warranty and service support agreements. • Maintain proper reporting and escalation to achieve customer satisfaction. • Responsible for new equipment installations and upgrades. • Provide feedback to headquarters based on experience and feedback from customers for continuous improvement. • Provide basic training to end users. • Manage Applied Materials’ parts inventory at the locations assigned to this position. • Repair parts and components according to service agreement. • Collaborate with account application team and customers for on-site evaluations. • Follow customer site operating methods, procedures, and policy. • Maintain customers’ information with the utmost confidentiality.
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