Gary Han

Ai & Automation Engineer @Primaris REIT

Toronto, ON, CA

Analyzed internal IT Helpdesk ticket data using Python and Power BI along with data visualization libraries like Pandas, NumPy, Spark, Matplotlib; uncovered data-driven insights and automation opportunities that supported strategic decisions presented to senior IT leadership and C-suite executives• Designed and developed a Power Automation workflow to streamline employee onboarding process, automating repetitive IT tasks and integrating cross-system approvals; reduced monthly IT tickets by 10% and cut onboarding time from 3 hours to under 3 minutes; demoed workflow to entire IT team including senior IT leadership• Engaged business stakeholders from multiple departments to identify automation use cases, aligning AI opportunities with operational needs through targeted interviews and requirement gathering• Facilitated weekly coordination between IT and business stakeholders to execute AI automation initiatives, strengthening cross-functional collaboration and reducing Helpdesk ticket volume by over 20%• Organized corporate and social events with 100+ participants, contributing to a positive workplace culture

Ivey Business School at Western University

Master's degree, Business Analytics

North Toronto Collegiate Institute

Ontario Secondary School Diploma

Western University

Bachelor's degree, Honors Specialization in Computer Science