Gary Galton
Senior Major Incident Manager @Direct Line Group
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WORK HISTORY
Senior Major Incident Manager @Direct Line Group
London, GB
EDUCATION
University of Wolverhampton
BA (Hons), Business Studies
SKILLS
ABOUT GARY GALTON
A skilled Service Management professional with strength across multiple disciplines, an experienced manager, effective leader and dedicated, loyal and strong team player. A process orientated, risk adverse individual who has worked in technology for 13 years. Self-motivated with the ability to converse and influence across all levels of an organisation, as well as manage and communicate with external parties. Experienced at working across global teams and functions, driving efficiency and seeking out opportunities to proactively continually improve and enhance the service provided to customers. Adept at performing under pressure, producing quality solutions delivered to tight deadlines. Able to review and assess infrastructure and application environments holistically.• Service Management• Problem Management• Incident Management• Problem Solving & Decision Making• Calmness under Pressure• Communication• Leadership• Teamwork• Process Orientated• Customer Focus• Stakeholder Management• Change Management• Release Management • Service Readiness • Risk Management • Managing Change• Proactive Continuous Improvement
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