Gary Edgington
ServiceNow CSA at Umpqua Bank CSM ECBA
- Role
- Servicenow System Administrator & Problem Management Analyst at Umpqua Bank
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Gary Edgington
Experienced ServiceNow professional with over five years in the ServiceNow ecosystem, I…
Experience
Servicenow System Administrator & Problem Management Analyst
Jul 2019 — Present · Spokane, WA, US
As a ServiceNow System Administrator and Problem Management Analyst, I oversee the entire Problem Management process while contributing to the platform\'s continual improvement. I work in an Agile DevOps environment, collaborating with cross-functional teams to optimize workflows, enhance reporting capabilities, and ensure seamless ServiceNow operations.• Problem Management & Incident Analysis: Solely responsible for 100% of the Problem Management process, conducting postmortem analyses and identifying root causes to drive long-term resolutions.• ServiceNow Administration & Optimization: Manage platform administration, creating custom dashboards, reports, and workflow automation to streamline business operations.• Data-Driven Insights & Reporting: Convert raw data into meaningful insights using ServiceNow, Excel, and Power BI, improving visibility into system trends and operational inefficiencies.• Collaboration & Agile Development: Work closely with developers and stakeholders, contributing to ServiceNow platform testing by creating and validating user stories for system enhancements.• Continual Improvement Management (CIM): Lead initiatives that reduce process gaps, enhance cross-functional collaboration, and align ServiceNow solutions with business needs.• Automation & Process Enhancements: Identify and resolve workflow inefficiencies, ensuring ServiceNow processes are optimized for performance and usability.
Education
University of Phoenix
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
2008 — 2013
Skills
- Troubleshooting
- IT Service Management
- Oracle Sql Developer
- Software Testing
- Gnu/Linux
- Scrum
- Network Administration
- Business Analysis
- Bmc Remedy
- Git
- Cloud
- Kubuntu
- Visual Studio
- Penetration Testing
- Testing
- Requirements Analysis
- Cloud Computing
- Usrp
- Issue Management
- Microsoft Visio
- Sql
- Microsoft Project
- Visio
- Amazon Web Services (Aws)
- Itil
- Efms
- Vmware
- Telecommunications
- Github
- Rally
- Microsoft Office
- Active Directory
- Unix
- Sdlc
- Ocx
- Ubuntu
- Omx
- User Acceptance Testing
- Vb.net
- C#
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