Gary McCune
Service Director @Indicoll
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WORK HISTORY
Service Director @Indicoll
Hull, GB
In this role, I was responsible for overseeing business growth and client acquisition for website creation within SME organisations. Throughout this tenure, I secured several notable accomplishments, including- Identified opportunities for operational improvements and implemented solutions to streamline services, processes, and workflows- Collaborated with the senior leadership on strategic initiatives to support the company\'s growth, including expanding client relationships and identifying new business opportunities- Contributed to the development of business proposals, pitches, and presentations for potential clients- Prepared and monitored financial forecasts for the business, ensuring that revenue and expenses aligned with projections- Served as the primary point of contact for key accounts, building and maintaining strong, long-term client relationships- Undertook a revenue diversification initiative, creating a new customer success and service function to ensure the ongoing retention and upselling / cross-selling of additional services- Developed scalable frameworks tailored to business needs, enabling consistent performance, risk mitigation, and alignment with organisational objectives.
SKILLS
ABOUT GARY MCCUNE
As a seasoned professional with operational leadership, I specialise in transforming strategies into seamless operations, combining expertise in operations leadership, project management, customer service excellence, and team leadership. With a proven track record of delivering operational efficiency and driving impactful business outcomes, I thrive in dynamic environments where challenges are opportunities for growth, successfully leading initiatives that improve productivity, reduce costs, and enhance customer experiences, often. My career has been built on a foundation of strategic thinking, problem-solving, and collaboration; whether managing complex projects, leading high-performing teams, or optimising processes, I am committed to delivering value by aligning operational goals with organisational objectives; and my hands-on approach ensures that every project is delivered with precision, while my strategic mindset enables me to anticipate challenges and devise innovative solutions.Collaboration is core to my professional success, and what sets me apart is my ability to blend analytical rigour with a human-centred approach. I believe that operations are not just about systems and processes but also about the people behind them. By fostering strong relationships with teams, stakeholders, and clients, I ensure sustainable success and long-term impact. Core Competencies- Operations Leadership: Overseeing end-to-end processes to ensure efficiency, cost-effectiveness, and scalability- Project Management: Leading cross-functional initiatives with a focus on timelines, budgets, and measurable outcomes- Customer Service Excellence: Crafting and executing strategies that enhance customer satisfaction and loyalty- Team Development: Inspiring, coaching, and empowering teams to achieve their full potential and exceed expectations- Process Optimisation: Identifying inefficiencies and implementing solutions to streamline workflows and drive continuous improvement.I am keen to connect with like-minded individuals and industry leaders. Feel free to contact me directly through LinkedIn and add me to your contact list. I look forward to connecting with you.
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