Gary Adair
Senior Manager, Service Delivery @Bird Construction
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WORK HISTORY
Senior Manager, Service Delivery @Bird Construction
Calgary, AB, CA
Leading enterprise IT service delivery across support, ServiceNow, and procurement, with a focus on operational excellence, automation, and user experience. I oversee national IT support teams, manage vendor relationships, and drive initiatives that improve service performance, digital onboarding, and asset lifecycle management. Working closely with business units, I align IT services with strategic goals and ensure scalable, secure, and efficient technology operations across the organization.
EDUCATION
Concordia University of Edmonton
Select Course Work, BUSINESS
NAIT (Northern Alberta Institute of Technology)
Paramedic Certification, Emergency Medical Support
NAIT (Northern Alberta Institute of Technology)
COMPUTER SYSTEM TECHNOLOGY
SKILLS
ABOUT GARY ADAIR
I have a proven track record as a Service Delivery Manager in multiple industries (Telecom, Airlines, Finance, Construction, Oil and Gas), My strength lies in building, developing, and supporting a strong technical team that never loses sight of being customer focused. I also have a strong background in defining, documenting, and implementing processes that enable sustained business benefit, driving continual improvement and governance through leadership, education and business rules. I have a proven track record of successful Team Management, Vendor Management and the implementation of Organizational Change. One of my strengths lies in measuring results from both a quality (using customer satisfaction surveys) and quantity metrics setting realistic goals for team members.AREAS OF EXPERTISEBusiness based•Organizational Change Management•Business Process Management•Situational Leadership•Facilitation•Customer Relationship ManagementIT based•Analysis of IT concepts and trends•Service level management•Change Management•Incident Management•Release Management•Configuration Management•ITIL/ISM Process DevelopmentSKILLS •Highly driven, personable individual with highly technical aptitude and strong background in building relationships•Over 20 years of experience in an IT Service Delivery management leadership role•Promote harmony and collaboration in team settings with both company staff and contractors/vendors•Build rapport with all levels of internal and external customers and clients. Set and held accountable both internal and external groups to established Service Level Agreements•Proven ability to organize, multi-task and meet deadlines. Key escalation point for incidents. After the fact, worked through these and followed up with key groups on route cause analysis•PROSCI Change Management certified. •Extensive experience with ITIL Incident management, Problem management, Change management and Release management
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