Gary Waterhouse
Service Officer @Vietnam Veterans Of America
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WORK HISTORY
Service Officer @Vietnam Veterans Of America
Interviews veterans and families assessing their needs and eligibility as related to receipt of state and federal benefits in the areas of medical treatment, disability compensation, insurance, pension, debt management, education, training, and rehabilitation.Performs case management duties throughout the processes of assessment, researching information, compiling reports, filing claims, formulating appeals, and obtaining benefits; interprets laws, rules, regulations and procedures and provides assistance in the completion of required forms; counsels and assists clients in utilization of appropriate resources, identifies deficiencies and develops a strategy to initiate actions necessary to obtain maximum benefits; advises clients of documentation required to support benefit claims; and makes referrals to other agencies and resources.Reviews rating board decisions insuring compliance with Title 38 U.S. Code of Federal Regulations; determines if appeal is warranted; initiates the appeal process by preparing a written brief outlining the basis of disagreement; and obtains client’s Power of Attorney to utilize as necessary.Independently reviews client USDVA files, evaluates evidence including veterans’ service and post-service medical records, as well as service histories; researches laws, regulations, policies and case law/precedent decisions from USDVA Board of Veterans Appeals and US Court of Veterans Appeals to prepare for hearings; and writes appellant briefs on issues that were previously adjudicated at a lower level.Acts as claimant’s legal representative during informal hearings before USDVA decision review officers, formal hearings before USDVA administrative hearing officers and Board of Veterans Appeals administrative law judges; presents oral arguments during hearings; obtains sworn testimony during formal hearings through a series of questions that are supportive of the issues on appeal.
EDUCATION
Harvard Kennedy School
Certificate, Trade Union Program
Manchester Community College
Associate's degree, Criminal Justice/Law Enforcement Administration
University of Hartford
BS, Public Administration
SKILLS
ABOUT GARY WATERHOUSE
Started G&G Realty, LLC. with properties in Maine and New Hampshire. Assumed…
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