Gary White
General Manager - Customer Support @Sp Energy Networks
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WORK HISTORY
General Manager - Customer Support @Sp Energy Networks
Glasgow, GB
Responsible for customer support functions within Customer Services including Customer Experience, Consumer Vulnerability & Social Obligations, Third Party Damage, Debt & Insurance, Purchasing, SPEN Data Protection and Street Works & NRSWA processing teams. Within my team are four Operations Managers, nine Team Managers and a headcount of approx 75 people across our licensed areas in Scotland, England and Wales. With my team, we strive to achieve OFGEM’s regulatory targets and work to achieve customer service incentives BMCS, CVI, MtM and MCCS whilst remaining compliant throughout.
EDUCATION
Wine & Spirit Education Trust
WSET Level 2, Wine Steward/Sommelier
SKILLS
ABOUT GARY WHITE
Experience in leading teams who provide excellent customer support and service. Enjoy people development and coaching. Previous accountability for hotel budgetary, H&S/ Compliance and overall property/hotel operations. Recently made redundant however study towards qualifications is Sustainable Development and Environmental Management in my free time.
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