Gary Waddell

WORK HISTORY

SKILLS

ABOUT GARY WADDELL

I am a Service Manager within Vodafone UK CSM, aligned to Strategic Government Accounts. Key Responsibilities include- Management of Support delivery to meet the service levels agreed with my customers- Drive customer satisfaction while maximizing Vodafone effectiveness and profitability- Become the point of contact to my customers, being their escalation path & internal customer advocate- Develop and maintain relationships with my customers and third parties- Plan and deploy Support activities to ensure effective delivery within an agreed set of constraints- Advise the account on the effective and efficient way to use Vodafone Support Services products, tools, interfaces and procedures- Assure and improve the quality of the service and maintain accurate account information.Key Responsibilities include-Support delivery management in order to meet the service levels agreed with customers.Driving customer satisfaction while maximizing oracle effectiveness and profitability.Focal point of contact to the customers, being their escalation path & internal customer advocate.Develop and maintain relationships with customer and third parties.Plan and deploy Support activities to ensure effective delivery within an agreed set of delivery constraints.Advise the account on the effective and efficient way to use Vodafone support services and products, tools, interfaces and procedures.Assure and improve the quality of the service, and maintain accurate account information.Specialties: Customer focused account manager with complete life cycle experience.