Gary Vint
Senior Manager, Customer Experience @GoTo
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WORK HISTORY
Senior Manager, Customer Experience @GoTo
Proactively manages Customer Cancellation and Competitive Intelligence Data, while using Insights to drive product and process improvements across the entire organization.• Customer Action Team (CAT) lead for Core Collaboration products which are a key part of our organization\'s Voice of the Customer program.• Effectively heads quantitative research on internal and competitive products, driving new feature prioritization.• Meticulously uses data to spot trends and areas for process enhancement; resulting in successfully sharing this information with Service Leadership.• Successfully led and implemented all net promoter program activities; resulting in twenty-five-point increase in performance metrics by effectively analyzing all consumer survey data, while engaging with products teams to use insights to generate customer specific actions.
EDUCATION
The University of Glasgow
Bachelors Degree
Motorola University
Six Sigma Black Belt
SKILLS
ABOUT GARY VINT
Certified Six Sigma professional with over twenty years’ experience managing process…
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