Gary Smith
Resource Planning Professional @Pepper Advantage
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WORK HISTORY
Resource Planning Professional @Pepper Advantage
Responsible for capacity planning, forecasting and scheduling of inbound, outbound and admin campaigns for both Mortgage Services and CollectionsRequired to build and develop capacity plans, planning future outlook and staffing requirements. Managing change through impact assessments to understand department capability. Forward planning for future change and system developments Work strategically with department heads to deliver improved budget performance while also delivering on people and customer strategiesMember of the employee engagement forum helping drive Computershare to being an employer of choice
SKILLS
ABOUT GARY SMITH
An experienced, resource planned professional, senior operations leader, with multi site, multi client experience, results-orientated and versatile with an extensive track record of clearly defining customer service principles, driving continuous improvements in business processes and developing high performing teams, striving to deliver overall company goals and objectives. Delivering improved budget performance while achieving people and customer experience strategies.A strategic change driver, resource planning consultant and operations leader with experience across various sectors including, finance, tv, broadband and healthcare. A stong customer service coach and mentor, major change leader, process improvement specialist with significant experience of operational management, resource planning, forecasting, capacity planning, relationship management and continuous improvement. With a proven track record of delivering exceptional team performance through coaching and development while improving cost efficiency across multiple clients
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