Gary Shannon

Chief Operating Officer @NSC Global

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Chief Operating Officer @NSC Global

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GB

Driving Global IT Services with Scalable Operations and Strategic Leadership. Chief Operating Officer @NSC Global, where I lead the operational strategy behind the seamless delivery of critical IT services to some of the world’s most recognised brands.With operations in over 100 countries, NSC provides 24/7 support for global enterprises across infrastructure, end-user, and network services, anywhere in the world.I bring 26+ years of experience in IT and business operations, combining commercial insight with operational rigour to scale complex, multi-national service delivery models. My responsibilities include leading global delivery teams, driving commercial performance, enhancing client service, and spearheading internal improvement initiatives.At the heart of my leadership is a focus on execution, outcomes, and people. I believe success comes from structured systems, transparent leadership, and empowered teams.I’m excited to work alongside our CEO, executive team, and strategic partners to ensure NSC operates with agility, efficiency, and customer impact at its core.Core Competencies:Global IT Service DeliveryOperational Strategy & ExecutionP & L and Commercial OversightOrganisational TransformationStrategic Client EngagementVendor & Partner ManagementProcess Optimisation & ScalabilityLeadership of Cross-Functional Teams

EDUCATION

1990 — 1995

UK Armed Forces

Infantry

1989

New Heys Community Comprehensive School

High School

SKILLS

TelecommunicationsLeadershipChange ControlAccount ManagementKey Client RelationshipsQuality AssuranceRelationship ManagementIT Service DeliveryCapacity ManagementCcseTraining & DevelopmentFinacial ManagementSupplier Relationship ManagementNetwork SecurityCross-Functional Team LeadershipOperational Risk ManagementTeam LeadershipCcnaItil V3 Foundations CertifiedOperations ManagementItil Service StrategyCustomer ServiceSecurity OperationsService ManagementQuality ControlTeam Management

ABOUT GARY SHANNON

Chief Operating Office NSC GlobalDriving Global IT Services with Scalable Operations and Strategic Leadership. I’m proud to step into the role of Chief Operating Officer @NSC Global, where I lead the operational strategy behind the seamless delivery of critical IT services to some of the world’s most recognised brands.With operations in over 100 countries, NSC provides 24/7 support for global enterprises across infrastructure, end-user, and network services, anywhere in the world.I bring 26+ years of experience in IT and business operations, combining commercial insight with operational rigour to scale complex, multi-national service delivery models. My responsibilities include leading global delivery teams, driving commercial performance, enhancing client service, and spearheading internal improvement initiatives.At the heart of my leadership is a focus on execution, outcomes, and people. I believe success comes from structured systems, transparent leadership, and empowered teams.I’m excited to work alongside our CEO, executive team, and strategic partners to ensure NSC operates with agility, efficiency, and customer impact at its core.

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Gary Shannon — Chief Operating Officer at NSC Global in Liverpool, GB | Unifers