Gary Queen

Infrastructure Analyst @Aviagen

Glasgow, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Infrastructure Analyst @Aviagen

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Edinburgh, GB

SKILLS

Team ManagementChange ManagementPredictive DialersGenesysBusiness IntelligenceBusiness Process ImprovementService DeliveryProcess EngineeringCisco TechnologiesContact CentersNetwork AdministrationTelecommunicationsVoipCall CentersProcess ImprovementManagementAvaya TechnologiesItilTeam LeadershipTelephonySecurityIvrWorkforce ManagementIncident ManagementItil V3 Foundations Certified

ABOUT GARY QUEEN

Experienced IT systems engineer offering 25 years of success all phases of diverse technology delivery.ITIL and Management for Excellence credentials.Process driven to maintain stability and success of IT functions.Passionate about developing people, policies and strategies to meet business goals.A highly motivated, diligent and professional individual with excellent interpersonal and communication skills enabling effective communications with all levels/types of resource be that within the business or with its prospective and current clients.Key technical skills: MS365, Azure, VMWare, Cisco, Meraki, Windows Server, UNIX, Pure, RubrikAlso Avaya, Aspect, NICE, Genesys, Ultra UCMS, Five9

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Gary Queen — Infrastructure Analyst at Aviagen in Glasgow, GB | Unifers