Gary Petersen
Senior Level Collections, Call Center, and Customer Care Leader • Operations Management • Mortgage Servicing • Operational Risk • Call Center Operations • Collections • Auto Collections • Recovery • Strategic Planning
- Role
- Manager of Call Centers at Renovo Home Partners
- Location
- Anaheim, CA, US
- LinkedIn followers
- 500 followers
About Gary Petersen
I am a senior level collection, call center, and customer care leader. I am Innovative and decisive with a track record of maximizing efficiencies and effectiveness of operations processes, people, and systems. I have extensive leadership experience producing exceptional results in multiple facets of the call center environment. I’m a successful manager and project leader with proven success in operations, customer service, sales, collections, call center, and 3rd party vendor management.SPECIALTIES* Designing call center/customer contact strategies using advanced technology.* All phases of consumer collections/customer service/loan servicing* Auto Collections- Charge off recovery/Impounds, Seizures and Repossessions.* Extensive call center knowledge: Managing workflows related to specific business needs.ADDITIONAL EXPERIENCEH.S.B.C. Bank, Pomona, CAAVP Default Collections ManagerAVP Retail Branch Mortgage Sales Manager
Experience
Manager of Call Centers
Mar 2022 — Present · Anaheim, CA, US
Manage the day to day operations of call centers in Anaheim, Las Vegas, Albuquerque along with BPO\'s in Columbia and Jamaica, that encompass two seperate brands(Reborn and Dreamstyle) under the Renovo West corporate umbrella.* Direct oversight of 100 plus call center reps, including supervisors and QA.
Skills
- Banking
- Risk Management
- Sales
- Customer Service
- Sales Management
- Management
- Team Building
- Financial Services
- Budgets
- Call Centers
- Leadership
- Training
- Payroll
- Analysis
- Human Resources
- Loans
- Credit
- Recruiting
- Mortgage Lending
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