Gary McAllister
Manager of Technical Operations and Data Centers @Wizards of the Coast
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WORK HISTORY
Manager of Technical Operations and Data Centers @Wizards of the Coast
Renton, WA, US
As Technical Operations Manager, I build and manage teams in a 24/7/365 network/game operations center that maintains, monitors, and improves the various production environments spanning web, game, and customer systems. I am responsible for working with the development teams to define and implement sustainable software development life cycles, manage and coordinate all Change Advisory Board (CAB) activities related to game and surrounding services, and act as an Advocate for ITIL and IT Best Practices. Responsible for monitoring, ticketing, auditing changes, creating operational run books and implementing standard operating procedures for all production systems, directing support activity during major incidents, coordinating command center and response team activities, and managing a 24/7/365 highly-available environment.
ABOUT GARY MCALLISTER
Proven manager with over twenty years of experience in developing, implementing and sustaining NOC, Data Center, Network, Security, and Infrastructure solutions and services. Highly skilled in managing teams in a wide range of disciplines including development, operations, project management, implementation and support in high-demand environments. Accomplished in facilitating change through and across organizations. A committed business partner with the ability to influence direction and decisions.
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