Gary Goulder-Perks

WORK HISTORY

SKILLS

ABOUT GARY GOULDER-PERKS

An ITIL accredited results and outcome focused IT Service Delivery Manager with 20+ years’ experience in operational leadership roles across Retail IT, Telecoms and Service Management. Excels in highly pressurised situations in an operational environment utilising excellent stakeholder management skills and ability to communicate across all levels of an organisation with significant experience of successfully building and leading teams who are motivated to deliver results.Key Skills and Experience - • IT Service Management and Operations – Accountable and responsible for the delivery of key IT services to and beyond required service level metrics.• Stakeholder Management – Excellent communication and interpersonal combined with experience of delivering services to key Business Stakeholders.• Third Party Supplier Management- Operational Supplier/Relationship management of Tier1 and Tier2 third party suppliers.• ITIL – ITIL v3 Certified at Foundation, Service Operations and Service Transition.• Line Management – Direct and indirect management experience across internal teams, work package resource and managed service suppliers, both onshore and offshore.• Commercial Mgt – Ownership of partner/supplier contracts in terms of creation, financial management and in-life delivery.