Gary Giacalone
Enterprise Customer Success Manager (Emea) @Conga
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WORK HISTORY
Enterprise Customer Success Manager (Emea) @Conga
Manage 12 Enterprise and Strategic customers, including global market-leading organisations, helping them get the most value from Conga solutions:• CLM – contract lifecycle management• CPQ – configure, price, quote• Document automation• AI • Pricing optimisationDec 2025: EMEA Conga CS Customer Champion
ABOUT GARY GIACALONE
I’m an AI-augmented Enterprise Customer Success Manager working with enterprise and strategic accounts to unlock value, protect revenue and drive meaningful adoption. With 9+ years in SaaS and Software, I focus on bringing clarity, structure and direction to complex environments and turning priorities into actionable plans that deliver real results.I work closely with senior stakeholders across global organisations to align on outcomes, guide strategy and keep initiatives moving with purpose. By combining my experience across Sales and Customer Success with a strategic mindset and AI-augmented efficiency, I help teams move faster, make better decisions and deliver measurable impact.
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