Gary Frye
Managing Suppliers, Programs, Operations, and Value with a focus on Customer Experience
- Role
- Sr Product Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gary Frye
25+ years of experience in developing, introducing, then launching and managing the sustained delivery of both internal and external Devices, Support, Marketing, Operation solutions. Senior supplier account manager leading supplier strategy, sourcing, negotiations, escalation management across Microsoft’s business segments in the customer care, technical and professional services, BPO industry, and Telecom. Builder and leader of global customer support and delivery solutions, including strategic alliance development with a broad base of suppliers/BPO, in the Americas, Europe, India, China, Japan, and the Philippines. Industry experience from Kraft/US Foods, Boeing, and Microsoft. Strong background in both Direct and Indirect procurement leading high dollar ($100m+ individual contracts) sourcing activities.
Experience
Sr Product Manager
Aug 2022 — Present · Redmond, WA, US
Drive Customer Repair Experience and Warranty (CREW) channel Partner experience and sales excellence effort, ensuring we have effective programs, processes, communications and artifacts for product offerings and services to support Partners worldwide.
Education
COPC® Certified Indirect Procurement Implementation Leader
Certification, Purchasing, Procurement/Acquisitions and Contracts Management
Colorado Mesa University
BA, Management/Marketing
1985 — 1988
COPC® VMO Coordinator
Certification, Vendor Management Services for CX Operations
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