Gary E. Smith
Claims Manager - Medicaid, Molina Healthcare, Inc.
- Role
- Claims Manager at USAble Life
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Gary E. Smith
Accomplished Operations Manager and Director experienced in leading large-scale projects,…
Experience
Claims Manager
Nov 2021 — Present · Jacksonville, FL, US
Managed team of supervisors and claims processors for Short Term and Long Term Disability, Massachusetts Paid Family Medical Leave and Temporary Disability Income. Created, implemented, managed and maintained tracking and trending reports for claims processing and quality metrics.Through tracking, trending and training opportunities the team\'s quality scores improved by six percentage points within the first 12 months.Established benchmarks for claims processing with regards to production.Improved customer satisfaction by nine percentage points through tracking, trending and educating the team.
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