Gary Deschenes

Experience

1. Senior Director, Services

   Veracode

   Aug 2014 — Present · Burlington, MA, US

   Lead global teams of 50+ cybersecurity experts responsible for delivering high value services that provide positive business outcomes that translate high customer retention and new expansion opportunities across 2700 customers.• Helped grow services and consulting revenue from $5M to +$20M in ARR by introducing new subscription services offerings.• Establish relationships with key customer stakeholders to ensure exceptional value is being delivered.• Responsible for the Customer Journey including onboarding, first & full value activities to promote product adoption and customer retention.• Establish customer relationships with key stakeholders to ensure exceptional value is being realized.• Partner with GTM teams to provide knowledge expertise and accountability to help drive company growth.• Influence core business functions across Engineering and Product Management to ensure feedback from the field is prioritized and integrated into product roadmaps.• Manage team P&L to ensure profitable growth and ensure company financial targets are achieved.• Provide active mentoring and coaching of team members to promote an environment for constant professional development and growth.• Execute continuous operational improvement across KPI’s to drive high customer retention.• Lead multiple M&A due diligence and integration activities for Customer Success to assist with our company transformation• Designed and rolled out new Customer Success offerings focused on delivering high value services for new and existing customers.

Education

• Merrimack College

  Bachelor's Degree, Electrical Engineering

  1993 — 1995

Skills

• Management Consulting
• Pre-Sales
• Spencer Shenk Capers - Leadership Process Motivating Dialog (Lpmd)
• Professional Services
• Cloud Computing
• Application Security
• Salesforce.com
• Force Management
• Business Strategy
• Security
• Enterprise Software
• Consulting
• Leadership
• Sales
• Solution Selling
• Solution Architecture
• Start-Ups
• Agile Methodologies
• Management
• Saas
• Penetration Testing
• Cross-Functional Team Leadership
• Spencer Shenk Capers - Leadership Process Motivating Change (Lpmc)
• Product Management
• Spencer Shenk Capers - Leadership Process Motivating Achievemet (Lpma)
• Team Leadership