Gary Degruccio
Customer Success Engineer
- Role
- Senior Application Development Technical Specialist at IBM
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Gary Degruccio
I assist clients with incorporating new technologies into their IT Infrastructure; adapting their IT processes and develop skills needed to maximize the technology utilization and return on investment.I\'m dedicated to my customer’s success by aligning solutions to their IT initiatives, and business goals.• Results driven leader with expertise designing, selling, deploying, and supporting IT Service Management solutions in Hybrid Cloud environments. • Adaptable technical delivery to align with the sales lead’s approach for each opportunity.• Broad flexibility to assume roles as needed (sales, pre-sales, post-sales) to drive new and repeat sales.• Consistently meet and/or exceeded sales objectives and business goals. • Extensive work with US and international customers in Financial, Healthcare, Manufacturing, Media/Entertainment, Education and Government markets.• Ensure customer’s success in reaching their goals and to provide a foundation for future sales opportunities.• SaaS, PaaS, IaaS, Hybrid Cloud Solutions• Concept Development & Delivery• Requirements & Need Gathering• Solution Design • Blockchain and Distributed Ledger Technologies• ITIL Process Adoption• Performance & Event AnalyticsContact me at g•••••@ptd.net
Experience
Senior Application Development Technical Specialist
Jun 2021 — Present · Bethlehem, PA, US
Education
Syracuse University
Bachelor of Science - BS
Monmouth College
Master of Science - MS
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