Gary Cooke
People-focused UX lead, product manager, design mentor, & problem-solver.
- Role
- Sr Service Designer at Bellese Technologies
- Location
- Cleveland, TN, US
- LinkedIn followers
- 500 followers
About Gary Cooke
I’m a Human-Centered Design leader and Senior UX/HCD Manager who builds scalable…
Experience
Sr Service Designer
Feb 2025 — Present
Recruited to lead enterprise-wide UX transformation and establish scalable, human-centered design frameworks across Salesforce products and service ecosystems. Partnered with executive stakeholders, product managers, and development teams to drive alignment between business goals, technical delivery, and user experience outcomes.Key Achievements & Impact- Optimized End-to-End Case Experience: Spearheaded a comprehensive redesign of the Salesforce case onboarding process, reducing completion time from 9 hours to 3, cutting handoff errors by 60%, and improving end-user satisfaction scores across Service Cloud- Established Scalable UX Frameworks: Developed and operationalized Human-Centered Design (HCD) systems tailored for Salesforce architecture—integrating Service Cloud, Experience Cloud, Flow Builder, and SLDS (Salesforce Lightning Design System) to standardize workflows and improve design consistency- Elevated Design Maturity: Introduced structured UX governance, service blueprints, and co-design sessions to embed research-driven decision-making and design accountability across cross-functional teams- Accelerated Delivery & Efficiency: Created reusable component libraries, quick-action decision matrices, and UX playbooks, enabling faster design-to-dev handoffs and reducing redundant builds by over 40%.Strategic Influence: Partnered with Product and Engineering leadership to evolve the team from reactive issue-solving to proactive, metrics-driven service design focused on adoption, usability, and long-term scalability- Cross-Functional Enablement: Mentored product and design teams in Salesforce UX best practices, HCD facilitation, and accessibility standards (508/WCAG) to enhance inclusivity and compliance across all digital touchpoints.
Education
Zenva Academy
Micro-Degree, Godot Game Development
2020 — 2020
Zenva Academy
Micro-Degree, Mobile App Development
2020 — 2020
Zenva Academy
Micro-Degree, HTML5 Game Development
2020 — 2020
Zenva Academy
Micro-Degree, Unity Game Development
2020 — 2020
International Academy of Design
Bachelor's Degree, Graphic Design
2006 — 2011
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