Gary Buchelt
Director, Field Service
- Role
- Director, Field Service at Gilbarco Veeder-Root
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Gary Buchelt
Currently I am a director over our vital Field Services team. From previous roles, I am an accomplished Support Center Director with over 23 years of progressive experience in operations management and driving continuous improvement of processes, productivity, and net promoter scores from customer surveys. I have extensive experience in end-to-end project management, problem identification and resolution, and Cisco phone applications. I enjoy creating valuable partnerships and work well with people at all levels of the organization, including stakeholders, customers, and team members.Technical Skills:Advanced skills in MS Office products, including MS Access Database Structure, Query Building & GUI Design. Power Products including: PowerBI, PowerApps, Dataverse, Desktop Flows, Cloud Flows, Power Automate. g•••••••@yahoo.com
Experience
Director, Field Service
Sep 2023 — Present · Greensboro, NC, US
Leading field service operations and managing a team of field engineers. Ensuring timely and efficient service delivery to clients across various locations. Implementing strategies to improve field service processes and customer satisfaction. Overseeing the maintenance and repair of equipment, ensuring high standards of quality. Collaborating with other departments to streamline operations and enhance service offerings. Monitoring performance metrics and driving continuous improvement initiatives. Managing budgets and resources to optimize field service operations. Maintaining relationships between Gilbarco, service providers and our mutual customers.
Education
Torrington High School
High School Diploma
CT State Naugatuck Valley
Associate's degree, Electrical Engineering
1994 — 1996
Skills
- Contract Management
- Cross-Functional Team Leadership
- Procurement
- Supervisory Skills
- Oil & Gas
- Engineering
- Petroleum
- Process Improvement
- Team Building
- Fuel
- Project Planning
- Oil/Gas
- Operations Management
- Project Management
- Troubleshooting
- Contract Negotiation
- Strategic Planning
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