Gary Belbeck

About Gary Belbeck

Proven Leadership and Technical Experience With A Career Spanning 29…

Experience

1. Senior Business Process Consultant, Itom (Cmdb Csdm)

   ServiceNow

   Nov 2021 — Present

   Functional and process expert for customer engagement teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow ITOM CMDB and CSDM (Common Service Data Model) & ITAM products – all with the goal of accelerating and driving customer business outcomes. Process expert in how to best support IT by using ServiceNow products and best practices focused on configuration vs. customization. Driving IT-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. Leading customers in their efforts to take advantage of the ServiceNow CMDB and CSDM Solution’s standard capabilities in their efforts to improve their IT processes. Lead customer design workshops focused on ServiceNow CMDB and CSDM functionality and design. Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral. Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution. Drafting more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. Supporting internal unit testing of developed solutions during the development stage.