Gary Belanger

About Gary Belanger

I am a technically diverse Engineer with a passion for helping people. I am experienced in all types of problem solving scenarios including direct customer interaction, providing 2nd level support and being an internal point of contact for a variety of problems.I have significant experience setting up processes/procedures, creating metric reports and dashboards, and developing technical content (FAQs, TechTips, AppNotes, Product Documentation).I am well suited in positions such as Technical Support, Applications Engineering, QA, Software Development and Software/Hardware Test Engineering, Training Instructor and Content Developer – just to name a few. I am a life-long learner and love learning new things.I am personable and can work as a team member or as a team lead.

Experience

1. Senior Software Support Engineer

   Real-Time Innovations (RTI)

   Sep 2018 — Present

   Real-Time Innovations (RTI) takes pride in providing customers with the highest caliber of support- RTI\'s Connext and Micro product lines are used extensively in fields such as Autonomous Vehicles, Medical Devices, Robotics, Aerospace & Defence, and Commercial products- Connext and Micro are based primarily, but not exclusively, on the OMG Data Distribution Service (DDS) standard- Support Duties include- Direct Customer Support, Sales and Field Organizations, Distributors - Software Language Support (APIs and Applications): Python, C, C++98 (Traditional C++), Modern C++(03-17), Java.NET - Environment Support: Windows, Linux, ROS2 (Robot Operating System), various RTOS\'es (VxWorks, QNX)- In addition to Technical Support, RTI Support Engineers develop and distribute Software Patches- RTI employs the latest tools and processes: Salesforce, Jira, Bitbucket, git, Jenkins, Confluence

Education

• Community College of Rhode Island

  ASE, Engineering Transfer Program

  1980 — 1983

• Northeastern University

  MSEE, Computer Engineering

  1991 — 1995

• University of Rhode Island

  BSEE, Electrical and Electronics Engineering

  1983 — 1986

Skills

• Technical Writing
• Regression Testing
• Software Engineering
• Labview
• Microprocessors
• Employee Training
• Microcontrollers
• System Testing
• Device Drivers
• Test Driven Development
• Educational Technology
• Test Planning
• Rtos
• Eclipse
• Visual C++
• Software Development
• Vxworks
• Python
• Simulation Software
• Fpga
• Embedded Software
• Operating Systems
• Firmware
• Linux Kernel
• Linux
• Shell Scripting
• Real-Time Operating Systems (Rtos)
• C++
• Technical Support
• Git
• Embedded C
• Arm
• Hardware
• Simics
• Test Automation
• Technical Leadership
• C
• Programming
• Open Source
• Debugging