Garry Schultz

Independent Consultant @Rotr

Ottawa, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2013 — Present

Independent Consultant @Rotr

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Operations consulting services. Expertise in right-sizing and scaling \'people, process and technology\'. Specialty in Customer Success, securing LTV, driving NPS and managing explosive growth. Talk to me about the graying line between Marketing & Customer Success.

SKILLS

Strategic PartnershipsSalesManagementSalesforce.comExecutive ManagementSolution SellingOperations ManagementTeam LeadershipProfessional ServicesCustomer ServiceVendor ManagementCrmProduct ManagementGo-to-Market StrategyIntegrationOutsourcingCall CentersSoftware as a Service (Saas)Product MarketingCloud ComputingTrainingCustomer Relationship Management (Crm)Technical SupportSaasStrategyE-CommerceChange ManagementCross-Functional Team LeadershipMobile DevicesCustomer ExperienceStart-UpsEnterprise SoftwareTelecommunications

ABOUT GARRY SCHULTZ

Executive Customer Success professional with international experience. Currently searching for the right opportunity to assist in managing explosive growth. Specialties: Customer Success / Professional Services / Customer Care - CRM/CSAT/NPS/LTV optimization - Cost Containment/Recovery - Operations - OutsourcingExperience of note: AVG Technologies (B2B & B2C), RoxioNow (B2B & B2C), Roxio (consumer software), Intuit (B2B & B2C), RIM BlackBerry (B2B). Published author (\"Customer Care”, ASQ Quality Press, English, translated editions in Spanish & Chinese). Industry expert, public-speaker (OneWorld Summit 2015, Social Network Executive Summit Scottsdale, ICMI, CCI Keynote Denver; HDI, Toronto).Contact - g••••••••@gmail.com

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